These terms govern the use of the Orvi platform. By creating an account or using the service, the business using it accepts these terms. If you do not accept them, do not use the service.
How personal data is handled is described separately in our Privacy Policy, which forms part of these terms.
Orvi is operated by Individual Entrepreneur Emil Iskandarov, registered in Georgia, identification number 12001051056 ("Orvi", "we", "us").
Contact: hello@orvi.ge.
Orvi is a booking and client management platform for service businesses — for example massage studios, barbershops, cosmetology clinics and dental practices. It lets a business receive and answer messages from its customers on connected WhatsApp Business and Instagram professional accounts, manage bookings, and keep a client list.
The service is provided to businesses only, for use in their business activity. It is not a consumer service and is not intended for personal or household use. Throughout these terms, the business using Orvi is the "Business Client" or "you".
People who write to a Business Client on WhatsApp or Instagram ("End Customers") are not parties to these terms. Their relationship is with the Business Client, not with us.
To use the service you register an account and connect your own WhatsApp Business account and Instagram professional account through Meta's authorisation flow. You confirm that you are entitled to act for the business and to connect those accounts.
You are responsible for the information you provide being accurate and kept up to date, in particular the contact email address, which is the address we use for service and billing notices.
Access for your staff is your responsibility. Where you give employees, contractors or anyone else access to your Orvi account:
Your staff will see your End Customers' personal data. Instructing them properly is part of your obligations as the controller of that data — see the Privacy Policy, section 2.
Messaging through WhatsApp and Instagram is governed by Meta's own rules, and breaking them puts at risk not only your account but the platform other businesses depend on. The rules below are therefore strict, and we enforce them.
When you use Orvi to message on WhatsApp or Instagram, you must comply with Meta's applicable terms and policies, including the Meta Business Tools Terms, the Meta Platform Terms, the WhatsApp Business Messaging Policy and the WhatsApp Business Solution Terms, and Instagram's platform and community policies. These apply to you as the sender of the messages. We cannot waive them, and our permission to do something never overrides Meta's prohibition of it.
You must obtain and be able to demonstrate the consent of each End Customer before messaging them, in the form required by the platform you are using and by applicable law. Consent must be given by the person themselves, for messaging by your business, on the number or account concerned. You must honour a request to stop — an opt-out, "stop", or an equivalent instruction in any wording — and stop messaging that person.
You are responsible for the content of every message sent from your account and for the lawfulness of your use of the service, including where the message was composed or scheduled by a member of your staff.
Orvi is provided on a subscription basis. The plan, the price and the billing period are those agreed with you when you subscribe; they are stated in your subscription and in the invoices we issue. Unless stated otherwise, prices are exclusive of any taxes or bank charges that apply to the payment.
The subscription is paid in advance for each billing period. It continues for successive periods until it is cancelled under section 8. We may change prices for future billing periods; we notify you by email before a change applies to you, and you may cancel if you do not accept it.
If a payment is not received, we contact the account owner at the registered email address. If it remains unpaid after that notice, we may suspend access to the service until payment is made, and if it stays unpaid we may close the account under section 8. Suspension does not by itself erase your data: while an account is suspended the data remains, and it is deleted according to the retention periods in the Privacy Policy, section 8, once the account is closed. Payments already made for a period that has begun are for the service in that period; if you believe a refund is due, write to us and we will consider the request.
We work to keep Orvi available and functioning, but the service is provided without a guarantee of uninterrupted or error-free operation. We do not commit to any particular level of uptime.
The service can be unavailable because of planned maintenance, updates, failures of infrastructure or networks, or events outside our control — including outages, policy decisions, rate limits or account actions on Meta's side, which we neither control nor can appeal on your behalf.
For planned maintenance we give advance notice by email where this is practicable, and we schedule it to affect you as little as we reasonably can. Urgent work to keep the service secure or running may be carried out without prior notice.
We may change, add to or discontinue features of the service. Where a change materially reduces functionality you rely on, we notify you by email before it takes effect, and you may cancel under section 8 if you do not accept it.
The service is provided on an "as is" basis. To the fullest extent permitted by applicable law, we exclude any warranties that are not expressly given in these terms, including any implied warranty that the service is fit for a particular purpose or will meet your specific requirements.
To the fullest extent permitted by applicable law, we are not liable for indirect or consequential losses, loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, or for the cost of obtaining substitute services.
In particular, we are not liable for:
Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for wilful misconduct or gross negligence.
You are responsible for, and will hold us harmless against, claims brought against us by third parties — including your End Customers and Meta — arising from your use of the service in breach of these terms or of Meta's rules.
You may cancel at any time by writing to hello@orvi.ge from the email address registered to the account. Cancellation stops further billing; access to the service continues for the billing period already paid for, unless you ask us to close the account sooner. You may disconnect Orvi from your Meta accounts yourself at any time — the steps are on the Data Deletion Instructions page — and after that we stop receiving new messages immediately.
We may suspend or close an account where:
Where the circumstances allow it, we tell you what the problem is and give you an opportunity to correct it before suspending or closing the account. Where the breach is serious, unlawful, or where delay would cause harm — to End Customers, to other Business Clients, or to our standing with Meta — we may act immediately and inform you afterwards.
We may also discontinue the service as a whole. In that case we notify Business Clients by email in advance, so that you can request a copy of your data before access ends.
After an account is closed, data is retained and deleted according to the retention periods in the Privacy Policy, section 8. Access tokens issued by Meta are revoked and deleted when the account is disconnected or closed. You may ask for your data to be deleted sooner — see the Data Deletion Instructions.
You may request a copy of the data held in your account. Write to hello@orvi.ge and we will agree with you how it can be provided. Ask before the account is closed: once the data is deleted, it cannot be recovered.
You retain your own data and the records you keep in the service. We use them to provide the service to you and for nothing else.
For the personal data of your End Customers you are the controller and we act as processor on your instructions, as described in the Privacy Policy, section 2. This means it is you who must have a lawful basis for processing that data, inform your customers, and answer their requests — we support you in doing so. We do not sell personal data, do not share it with data brokers, and do not use data obtained through WhatsApp or Instagram for advertising or profiling.
Orvi itself — the software, the interface and its content — remains ours. These terms give you the right to use the service while your subscription is active, and nothing more.
We may update these terms — for example when the service changes, or when Meta's rules or the law require it. The current version is always the one published on this page, and the effective date at the top shows when it was last changed.
If a change materially affects your rights or obligations, we notify Business Clients by email before it takes effect. If you do not accept the change, you may cancel under section 8.1; continuing to use the service after the change takes effect means you accept it. Changes required by law or by Meta may have to take effect immediately, and in that case we tell you as soon as we can.
These terms are governed by the law of Georgia, without regard to its conflict-of-law rules. Disputes arising out of them are subject to the jurisdiction of the competent courts of Georgia, unless mandatory law applicable to you provides otherwise.
Before going to court, please write to us: most issues are resolved faster by email than by proceedings.
If any provision of these terms is found invalid or unenforceable, the remaining provisions stay in force.
Individual Entrepreneur Emil Iskandarov, Georgia, ID 12001051056
hello@orvi.ge